Refund Policy

Last Updated: July 29, 2025

At Hitbubble, we strive to ensure your complete satisfaction with every purchase. If you're not entirely happy with your order, we offer refunds and exchanges under the following conditions.

1. Refund Policy

Eligibility for Refunds

• Items must be unworn, unwashed, and in original condition with tags attached.

• Refund requests must be submitted within 14 days of delivery.

• Final sale items (marked "Non-refundable") cannot be refunded.

How to Request a Refund

1. Contact our customer service at service@hitbubble.com with:

   • Your order number

   • Photos of the item(s)

   • Reason for return

2. Once approved, we’ll provide a return authorization (RA) number and shipping instructions.

3. Ship the item(s) back to our warehouse within 7 days of approval.

Refund Processing

• Refunds are issued to the original payment method within 5–10 business days after we receive and inspect the returned item(s).

• Shipping fees are non-refundable, unless the return is due to our error (e.g., wrong item shipped).

2. Exchange Policy

Do You Offer Exchanges?

Yes! If you’d like a different size, color, or style, we offer one free exchange per order (excluding final sale items).

How to Request an Exchange

1. Email service@hitbubble.com with:

   • Your order number

   • The item(s) you wish to exchange

   • Your preferred replacement (subject to availability)

2. We’ll send a prepaid return label (for exchanges within China) or instructions for international returns.

3. Once we receive your return, we’ll ship the new item within 3–5 business days.

Note: Exchanges are processed only if the requested item is in stock. If unavailable, we’ll issue a refund or offer store credit.

3. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item:

1. Contact us within 48 hours of delivery at service@hitbubble.com with:

   • Order number

   • Photos/videos of the issue

2. We’ll arrange a free return or replacement (no return shipping cost to you).

3. For replacements, we’ll ship the new item immediately upon approval.

Note: We may require the defective item to be returned before sending a replacement.

4. Important Notes

• Return Shipping Costs: Customers are responsible for return shipping fees unless the return is due to our error.

• Store Credit Option: Instead of a refund, you may opt for store credit (no expiration).

• Non-Returnable Items: Swimwear, lingerie, accessories, and final sale items cannot be returned unless defective.

Need Help?

For any questions about returns, exchanges, or defective items, contact us at:
📧 service@hitbubble.com
📞 +86 138 9964 4974 (WhatsApp/WeChat available)

We’re committed to making your Hitbubble experience smooth and hassle-free! 💖